Our practice is not in-network with any insurance companies. If you have out-of-network benefits we can provide you with a statement for reimbursement purposes, which is often called a superbill. You would submit this to your insurance company and wait for reimbursement once your deductible is met.
1. Ask if you have the benefits for outpatient mental health or behavioral health services (CPT codes 90834 and/or 90837 for individuals, 90847 for couples/families, and 90853 for group)?
2. Ask if you have telehealth coverage and what modifier to use (i.e. GT or 95)?
3. Ask what is the deductible?
4. Ask about what the reimbursement rate/percentage is?
5. Ask what the insurance's approved rate or allowable amount (aka price) is for each session?
6. Ask if coverage differs per diagnosis (i.e. anxiety vs. depression vs. PTSD)?
7. Ask if there is a limit on how often you can see your provider for therapy?
8. Ask if there is an authorization needed?
9. Additional tips:
  1. Clients can look up OON Benefits: https://www.meetnirvana.com/reimbursement-calculator
  2. Clients can submit Superbills: https://reimbursify.com/individual-page/
Please click here to visit the Sliding Scale page.

Our practice cancellation policy is to provide no less than 48 hours' notice to your therapist. You will be responsible for the entire fee for your session if cancellation is less than 48 hours. The fee for this cancellation is equal to the agreed upon fee for a full session with your therapist.
The standard meeting time for psychotherapy is 45/60 minutes for individual therapy, 50/90 minutes for family or couples counseling, and 90 minutes for each group therapy session.
It is up to you, however, to determine the length of time of your sessions. Requests to change the session time frame needs to be discussed with the therapist in order for time to be scheduled in advance.
Typically we request that you start therapy on a weekly basis and then reassess the frequency of meeting after the first 3 months. Our providers are available to meet with you no more than twice weekly. If you require more than twice weekly sessions, we will refer you to a higher level of care.

Our practice offers in-person, virtual and hybrid sessions. However, in-person availability is limited. A few therapists only offer virtual sessions due to accessibility reasons, which is mentioned in each provider's profile.
If you are meeting in-person, your therapist will provide you with detailed information regarding accessing the building.
Our office has an accessible entrance on East 13th Street. Those who cannot take the stairs as there are two steps at the main entrance for the building will be provided with instructions for accessing the side entrance.
Your provider will provide you with a key for the elevator during your first appointment. This key is to be returned when you conclude therapy either in person or by mail.
Failure to return the elevator key will result in a $50 non-refundable charge to your account.
1. Step 1: Look over the bios of each provider for potential alignment
2. Step 2: Fill out the contact form.
3. Step 3: Engage in free 30 minute consultations with each provider you selected
4. Step 4: Select your provider and schedule your intake session
5. Step 5: Complete the intake paper and appear for your first session

Frequently Asked Questions